Backup MX

How much does the service cost?

Do you provide web access to e-mails stored at MXSave while our server is down?

Any downtime as a result of service activation?

What if I have more than 1 domain?

Do you charge for disk space utilization?

Is there a limit or cap to the amount of mail I can store?

Do you charge me for the number of e-mails that get queued every month?

What is the maximum message size your mail servers will accept?

If my server is misconfigured or rejecting valid users are those messages still queued?

How does the service work?

How often do your servers retry sending messages to my mail server?

How long do you queue a message?

Does MXSave work with any mail server?

What browsers do you support?

Do you do any virus scanning of e-mails?

Do you utilize any RBL's or DNSBL's to filter spam?

How secure are my e-mails on your systems?

 

E-mail Continuity

How does your e-mail continuity service work?

How can I manage what users can use the e-mail continuity service?

Can users view their queued message from Outlook or another e-mail client?

Do I have to add all my users to the e-mail continuity service?

Can users send and receive e-mail attachments?

 

 

Question: How much does the service cost?
Answer: The service costs $5.99 per month per domain name. You get a 30 day free trial with absolutely no risk. If you are a consultant, web hosting company or someone that will need to provide this solution to many clients there are many advantages by signing up with a reseller account. More information for resellers can be found in our partner section.

 

Question: Do you provide web access to e-mails stored at MXSave while our server is down?
Answer: Yes. All of our accounts come standard with the ability to view queued messages. Resellers can also provide clients access to their queued messages. If more advanced e-mail functionality is desired such as the ability for each user at your organization to login and view their individual queued messages as well as be able to send or reply to messages you can add our e-mail continuity service to any domain.

 

Question: By activating the MXSave service will it result in any downtime or loss of e-mail?
Answer: Activating our service will not result in any downtime for you, nor any loss of e-mail.

 

Question: If I have more then 1 domain name can I add it to a single account or a separate account needs to be opened for each domain?
Answer: Multiple domains can be grouped under a single account and will be aggregated in your monthly bill at a cost of $5.99 per domain per month.

 

Question: Do you charge me for space I use up on your servers?
Answer: We do not bill your account on how much e-mail you have queued on our servers. We only bill you on a per domain basis. We also do not cap how much space you can use on our servers.

 

Question: Is the amount of space my mail is stored in capped?
Answer: No. We do not cap the amount of space your queued e-mails are allowed to take up on our servers.

 

Question: Do you charge me for the number of e-mails that get queued every month?
Answer: No. We do not charge on the amount of e-mails that result in being queued for you each month, nor do we charge you for the amount of traffic that passes through to our system as a result of your e-mail being stored by us. You are only billed on a per domain name basis.

 

Question: What is the maximum message size your mail servers will accept?
Answer: To prevent denial of service attacks our system limits each message size to 35 MB.

 

Question: If my server is misconfigured or rejecting valid users are those messages still queued?
Answer: If your server is online and receiving requests but is not configured correctly then those messages that are not processed correctly or are rejected by your server will not be queued. We are not responsible for how your server is configured.

 

Question: How does the service work?
Answer: MXSave works by utilizing a set of backup MX records. MX records are short for mail exchanger records and they are part of the domain name system (DNS) the Internet uses. They tell servers on the Internet how to get mail routed to your mail server. The e-mail from the Internet to your domain is routed to the MX record based on the MX priority. With our service your mail server will be the highest priority, meaning all e-mail sent to your domain will initially go to the server your mail is currently being hosted. Where MXSave comes in is if your mail server is not available, our MX records are next in order so all Internet e-mail will automatically be routed to our servers if your server is unreachable. Here our servers hold your messages and automatically retry sending the messages to your mail server every 1-2 hours. The messages are held for a maximum of 14 days from arrival. During the time your mail service is down you can login to your account with us on our web site and you can view all the messages queued for your domain. This is a service many of our competitors don't offer, with MXSave if you were waiting for that important e-mail and your mail server was down you can just check our web site to read that message. This feature comes standard with all of our accounts. In addition, if you need your users to login and view their individual mailboxes and reply-to or compose new e-mails, you can add our optional e-mail continuity service.

 

Question: How often do your servers retry sending messages to my mail server?
Answer: Our servers retry sending messages to your server automatically every 1-2 hours.

 

Question: How long do you queue a message?
Answer: Messages are queued for up to 14 days from arrival to our servers. This means if your mail server is down right now, and you get a new e-mail we will retry sending that e-mail to your mail server every 1-2 hours for 14 days. If after 14 days your server has not come back online that message will be deleted.

 

Question: Does MXSave work with any mail server?
Answer: The service will work with any SMTP compliant mail server, meaning that your mail server must accept mail on the standard port 25.

 

Question: What browsers do you support?
Answer: Our web site has been tested with and works on the following web browsers: Internet Explorer, Firefox and Chrome on a PC; Safari and Firefox on a Mac.

 

Question: Do you do any virus scanning of e-mails?
Answer: Yes we scan e-mails for viruses.

 

Question: Do you utilize any RBL's or DNSBL's to filter spam?
Answer: Yes, we scan each incoming e-mail against a random set of blacklists.

 

Question: How secure are my e-mails on your systems?
Answer: All of our servers are located in a state of the art data center with limited access. Our staff cannot view queued messages for any domains, only you can within your account. Our application also utilizes standard secure sockets layer (SSL) communication with your web browser, thus the communication between your browser and our server is over a secure connection.

 

Question: How does your e-mail continuity service work?
Answer: Our e-mail continuity service is offered as an upgraded feature on a per domain name basis. It allows the ability to add all your e-mail users and provide them access to login to their individual mailboxes. This is extremely helpful if your mail server is down for an extended period of time. You can add our standard service which allows web based access to the individuals queued messages as well as the ability to reply/compose/forward or you can add the plus service which will allow your users to send and receive e-mail using Outlook or any other e-mail client that supports POP3 or IMAP. The plus service also supports web based access.

 

Question: How can I manage what users can use the e-mail continuity service?
Answer: Once you enable the e-mail continuity service you will have an area where you can administer the users for that particular domain. Here you can add/delete users, modify their passwords, send them their login information or add aliases to their addresses.

 

Question: Can users view their queued messages from Outlook or another e-mail client?
Answer: Yes. Users can view their queued messages from Outlook or any other e-mail client that supports POP3 or IMAP.

 

Question: Do I have to add all my users to the e-mail continuity service?
Answer: You can simply add whoever you want that needs access to their queued messages. We still queue e-mail for all other users even if they aren't added as a user in the system.

 

Question: Can users send and receive e-mail attachments?
Answer: Yes, any e-mail continuity user can view e-mail attachments as well as compose new messages and attach files.